Terms of service

Terms of Service

Overview

This website is operated by Royal Prints. Throughout the site, the terms “we,” “us,” and “our” refer to Royal Prints.

By visiting our website, requesting a quote, submitting artwork, placing an order, approving a proof, or purchasing products or services from us, you agree to these Terms of Service.

Please read these Terms carefully before placing an order. If you do not agree with these Terms, you should not use our website or purchase our products or services.

1. Custom Products

Royal Prints specializes in custom printed, embroidered, decorated, manufactured, and personalized products.

Because custom products are created specifically for each customer, all sales become final once the applicable artwork or product proofs have been approved.

Orders may be cancelled before proof approval. Once a proof has been approved, the order may immediately enter production and cannot be cancelled, returned, exchanged, or refunded.

2. Proofs and Customer Approval

Whenever a proof is provided, it is the customer's responsibility to carefully review it before approval.

Proof approval confirms acceptance of all details shown or specified, including:

Artwork and logos
Spelling and grammar
Names, phone numbers, addresses, and other information
Colors
Product styles
Product colors
Artwork placement
Artwork sizing
Quantities
Sizes
Finishing options
Other specifications shown on the proof or order

Royal Prints is not responsible for errors that were present on an approved proof.

Once approval is provided, whether through our website, email, text message, electronic approval system, or another written method, the proof will be considered authorized for production.

3. Changes After Proof Approval

Changes requested after proof approval are not guaranteed.

If production has not yet begun, we may be able to accommodate a change. Additional design, setup, material, production, or administrative charges may apply.

If production has already begun, changes may not be possible and the customer remains responsible for the original order.

4. Artwork and Design Services

Royal Prints may provide artwork creation, modification, layout, mockups, or other design services in connection with an order.

Digital mockups are intended to provide a reasonable representation of the finished product but are not exact photographs of the final manufactured item.

Unless otherwise agreed in writing, production-ready files, working design files, templates, source files, and other internal production assets created by Royal Prints remain the property of Royal Prints.

Customers may not reproduce, distribute, sell, or provide Royal Prints-created production files to another vendor unless written permission is provided.

5. Customer-Provided Artwork and Intellectual Property

By submitting a logo, photograph, design, trademark, text, image, or other content to Royal Prints, you represent that you own the content or have permission to reproduce and use it.

You authorize Royal Prints to reproduce, modify, resize, print, embroider, manufacture, or otherwise use submitted artwork as necessary to fulfill your order.

You agree that Royal Prints is not responsible for determining whether artwork submitted by a customer infringes the copyrights, trademarks, publicity rights, or other intellectual property rights of another party.

Royal Prints reserves the right to refuse any order that we reasonably believe may violate another party's intellectual property rights or applicable law.

6. Colors and Production Variations

Screens, monitors, digital proofs, printers, embroidery equipment, fabrics, substrates, inks, manufacturing processes, and materials can reproduce colors differently.

We make reasonable efforts to produce colors accurately, but an exact color match is not guaranteed unless specifically agreed to in writing.

Minor variations may occur between:

Digital proofs and finished products
Different production runs
Different materials
Different product sizes
Printed and embroidered products
Individual items within the same production run

Reasonable variations in color, placement, size, texture, stitching, material, or appearance are considered normal characteristics of custom production and are not considered defects.

7. Product Availability and Substitutions

Product availability may change without notice.

If an item becomes unavailable after an order is placed, Royal Prints may contact the customer to offer a comparable substitute, revised production timeline, store credit, or refund for the unavailable portion of the order.

We will not knowingly substitute a materially different product without customer approval.

8. Pricing

Prices displayed on our website are subject to change without notice.

Quotes are valid for the period stated on the quote. If no expiration period is specified, Royal Prints may revise pricing before an order is approved or placed.

Pricing may vary based on quantity, artwork, customization, materials, shipping, production method, turnaround time, and other specifications.

Taxes, shipping charges, expedited production fees, and other applicable charges may be added where appropriate.

9. Payment

Payment terms will be shown during checkout, on the applicable quote, invoice, or order agreement.

Royal Prints is not required to begin production until required payments, artwork, information, and approvals have been received.

If payment is declined, reversed, disputed, or otherwise not completed, we may suspend production or delivery until the matter is resolved.

10. Production Times

Production times are estimates and are not guaranteed unless Royal Prints specifically agrees to a guaranteed deadline in writing.

Production timelines generally begin only after all required items have been received, including:

Payment or required deposit
Final artwork
Proof approval
Product selections
Sizes and quantities
Shipping information
Any other information needed to produce the order

Delays in customer approvals or information may extend the estimated completion date.

11. Rush Orders and Deadlines

Customers should notify Royal Prints of any firm event date or required delivery date before placing an order.

We will make reasonable efforts to meet approved deadlines, but a requested event date is not automatically a guaranteed delivery date.

Rush production or expedited shipping charges may apply when faster service is requested.

12. Shipping and Delivery

Shipping and delivery dates are estimates unless specifically guaranteed in writing.

Once an order has been transferred to a third-party carrier, delays caused by the carrier are outside Royal Prints' direct control.

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping costs caused by an incorrect address, refused shipment, failed delivery attempt, or requested address change may be charged to the customer.

Risk of loss may transfer to the customer upon delivery to the address supplied with the order, subject to applicable law.

13. Local Delivery

Where local delivery is offered, delivery availability, timing, and geographic coverage may vary.

The customer is responsible for ensuring that someone can receive the order when necessary and that the delivery location is accurate and accessible.

14. Damaged, Defective, or Incorrect Products

Although custom products cannot generally be returned, we stand behind the products we produce.

If you believe your order contains a manufacturing defect, was damaged before delivery, or materially differs from the approved proof or order specifications, contact Royal Prints promptly after receiving the order.

We may request photographs, quantities affected, packaging photographs, or return of representative items so we can evaluate the issue.

If Royal Prints determines that an item was produced incorrectly due to our error, our remedy may include, at our discretion:

Reprinting or reproducing the affected products
Repairing the affected products
Replacing the affected products
Providing an appropriate credit
Refunding the affected portion of the order

Minor production variations described elsewhere in these Terms do not qualify as defects.

15. Customer-Supplied Products

If Royal Prints agrees to decorate products, garments, or materials supplied by the customer, those materials are provided at the customer's risk.

Although we take reasonable care during production, printing, embroidery, engraving, heat application, finishing, and other decoration processes can occasionally damage an item.

Unless otherwise agreed in writing, Royal Prints is not responsible for replacing customer-supplied products damaged during normal production processes.

Customers should provide additional pieces when decorating valuable, rare, discontinued, or irreplaceable items.

16. Order Quantities

Certain production methods may result in small quantity variations.

When applicable to a particular product or manufacturing method, the final quantity delivered may vary slightly from the quantity ordered.

If a substantial quantity variation is expected, Royal Prints will make reasonable efforts to disclose it before production.

17. Refusal of Service

Royal Prints reserves the right to refuse or cancel an order when reasonably necessary, including orders involving:

Illegal products or activities
Fraud or suspected fraud
Intellectual property infringement
Abusive or threatening conduct
Content we are legally prohibited from producing
Production requirements that we cannot reasonably fulfill

If we cancel an order before production because we are unable or unwilling to fulfill it, amounts paid for unproduced products will generally be refunded.

18. Website Use

You may not use this website or our services:

For unlawful purposes
To violate intellectual property rights
To transmit malicious software or harmful code
To obtain unauthorized access to systems or accounts
To submit fraudulent information
To interfere with the operation or security of the website

We reserve the right to terminate access to our website or services for violations of these Terms.

19. Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, specifications, and other information are accurate.

However, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel an affected order when necessary.

If an order must be cancelled because of a material pricing or product information error, amounts paid for the affected product will be refunded.

20. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping companies, Shopify applications, and other service providers.

Royal Prints is not responsible for the availability, content, policies, or performance of third-party websites or services except to the extent required by applicable law.

21. Marketing and Portfolio Use

Unless you request otherwise in writing, Royal Prints may photograph completed products and display examples of our work in portfolios, our website, social media, advertising, sales materials, or other marketing.

This permission does not transfer ownership of the customer's trademarks or other intellectual property to Royal Prints.

If an order contains confidential, unreleased, or sensitive materials, please notify us before production if the finished products should not be used for promotional purposes.

22. Disclaimer of Warranties

To the maximum extent permitted by law, products and services are provided subject to the specifications agreed upon for the applicable order.

Except for warranties that cannot legally be excluded, Royal Prints disclaims implied warranties beyond those expressly stated in these Terms or provided in writing for a specific order.

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer protection laws.

23. Limitation of Liability

To the maximum extent permitted by law, Royal Prints will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from an order, product, delivery delay, website use, or service.

Where liability cannot legally be excluded, Royal Prints' total liability relating to an order will generally not exceed the amount paid to Royal Prints for the portion of the order giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

24. Indemnification

You agree to indemnify and hold harmless Royal Prints and its owners, employees, contractors, affiliates, and service providers from claims, liabilities, damages, and reasonable costs resulting from:

Artwork or materials you provide
Your infringement of another person's intellectual property rights
Your violation of these Terms
Your unlawful use of our website, products, or services

25. Returns, Refunds, and Cancellations

Our Return & Refund Policy is incorporated into these Terms.

In summary:

Orders may be cancelled before proof approval.

Once proofs are approved, custom orders are final and cannot be returned, cancelled, exchanged, or refunded except in the case of an eligible production defect or Royal Prints error.

26. Governing Law

These Terms and any separate agreements through which Royal Prints provides products or services will be governed by the laws applicable to Royal Prints' principal place of business, without regard to conflict-of-law principles, except where applicable law requires otherwise.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.