Shipping policy

Shipping Policy

Order Processing

Because many Royal Prints products are custom-made, printed, embroidered, or decorated specifically for each customer, processing times vary by product and order size.

Production begins only after all required order details have been received, including:

Final artwork
Proof approval
Product selections
Sizes and quantities
Required payment or deposit
Shipping information

Any delay in providing these items may delay production and shipment.

Production Times

Estimated production times are provided as a general guideline and may vary depending on the product, quantity, customization method, material availability, and current production volume.

Unless specifically guaranteed in writing by Royal Prints, production and delivery dates are estimates only.

If you have a firm event date or deadline, please let us know before placing your order so we can confirm whether the requested timeline is possible.

Shipping Methods

Royal Prints may ship orders using carriers such as UPS, FedEx, USPS, or other freight and delivery providers depending on the size, weight, destination, and requirements of the order.

Available shipping options and applicable charges may be shown at checkout, included in your quote, or provided separately before shipment.

Shipping Costs

Shipping charges are based on factors including:

Package size
Package weight
Delivery location
Number of packages
Shipping speed
Freight or special handling requirements

Additional charges may apply for expedited shipping, oversized packages, freight shipments, residential delivery, liftgate service, or other special delivery requirements.

Estimated Delivery Times

Shipping transit times begin after production is complete and the order has been transferred to the carrier.

Carrier transit times are estimates unless a guaranteed shipping service has been specifically purchased.

Royal Prints is not responsible for delays caused by shipping carriers, weather, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, it may be provided by email, through your account, or directly by the shipping carrier.

Tracking information may take some time to become active after a shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before approving your order.

If an order is returned, redirected, delayed, or requires additional shipping because of an incorrect or incomplete address provided by the customer, any additional shipping charges may be the customer's responsibility.

Address Changes

If you need to change your shipping address, contact Royal Prints as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered the shipping process.

Additional carrier fees may apply to address changes or shipment redirects.

Local Delivery

Royal Prints may offer local delivery on qualifying orders.

Availability, delivery areas, timing, and eligibility may vary by order.

Local delivery dates are estimates unless specifically confirmed otherwise.

Customers are responsible for ensuring that the delivery location is accessible and that someone is available to receive the order when required.

Large and Freight Shipments

Large, heavy, palletized, or oversized orders may be shipped by freight carrier.

Freight shipments may require:

A commercial delivery address
Scheduled delivery appointments
Loading dock access
Forklift access
Liftgate service
Inside delivery arrangements

Additional charges may apply for special freight services.

Customers should inspect freight shipments upon delivery and note any visible damage with the carrier before accepting the shipment whenever possible.

Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact Royal Prints so we can assist with contacting the carrier and reviewing available tracking information.

Once an order has been transferred to a third-party carrier, Royal Prints cannot control carrier delays or guarantee delivery timing.

We will make reasonable efforts to assist with carrier claims when appropriate.

Damaged Shipments

Please inspect your order as soon as it arrives.

If products are damaged during shipping, contact Royal Prints promptly and provide:

Your order number
Photos of the damaged products
Photos of the shipping box or packaging
Photos of the shipping label
The quantity of items affected

Please retain all packaging until the issue has been reviewed, as the carrier may require it for a damage claim.

Missing Items

If you believe items are missing from your shipment, contact Royal Prints promptly after delivery.

Some larger orders may ship in multiple boxes or separate shipments, so please review all tracking information before reporting missing items.

International Shipping

If international shipping is offered for your order, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country unless otherwise agreed in writing.

International delivery times may vary due to customs processing and other factors outside Royal Prints' control.

Rush Shipping

Expedited shipping does not necessarily shorten production time.

If you need your order by a specific date, please contact Royal Prints before ordering so we can determine whether rush production and expedited shipping are available.

Additional fees may apply.